Frequently Asked Questions (FAQ’s)

Find answers to some of the most common questions about our products, delivery, and services.

Electric Bikes & Scooters

Are Electric Bikes Legal to Ride in the United Kingdom?

Yes, electric bikes are legal in the UK if they meet EAPC (Electrically Assisted Pedal Cycle) regulations.

• The motor must not exceed 250 watts.
• The motor assistance must stop once the bike reaches 15.5 mph (25 km/h).
• The rider must be at least 14 years old.
  If the e-bike doesn’t meet these standards, it can only be used on private land with the landowner’s permission.
  👉 For more information, visit the official UK government guidance on EAPC regulations.

Are Electric Scooters Legal to Ride in the United Kingdom?

Currently, electric scooters are not permitted on UK public roads, cycle lanes, or pavements.
They can only be used on private land with the landowner’s permission.

Shipping & Delivery

Do you ship internationally?

At the moment, we only ship within the United Kingdom.
For more details, please review our Shipping Policy or contact our support team.

What is your typical dispatch time?

Orders are typically dispatched within 48 hours after payment confirmation (Monday–Friday).

How long does delivery take?

Most orders arrive within 3–10 working days after dispatch.
Please note: Custom or personalized items may take longer to deliver.

How much does delivery cost?

✅ Free Delivery — on orders over £200
💷 Standard Delivery Fee — £20 for orders below £200

🔁 Returns & Exchanges

What is your return policy?

We offer a hassle-free return policy on most products.
If you’re not fully satisfied with your purchase, please review our Return & Refund Policy for detailed information.

Can I exchange or return an item?

Yes — we accept exchanges under the same conditions as returns:

• The product was purchased directly from our website.
• The item is unused and in its original packaging with all tags.
• You submit your return or exchange request within 14 days of delivery.

To request an exchange, please fill out our Contact Us form. Our support team will respond promptly.

Payments & Security

Which payment methods do you accept?

We support multiple secure payment options:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Shop Pay
• Google Pay
• UnionPay
• Discover
• Diners Club

Is an account required to make a purchase?

No — you can check out as a guest without creating an account.

Is it safe to provide my payment information?

Absolutely 
We use secure payment gateways such as Shopify Payments and PayPal that comply with PCI-DSS security standards, ensuring your data is fully protected during transactions.

Orders & Customer Support

Having issues placing an order?

If you face any issues while placing your order, feel free to contact us:
0203 475 8770
info@outdoorfuntoys.co.uk

Are my details safeguarded on your website?

Yes. We take your privacy seriously and comply with the UK GDPR and Data Protection Act 2018.
For more details, see our Privacy Policy.

How can I contact customer support?

You can reach us through our:
Contact Form,
Phone, or
Email — we’re always happy to help!